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Faq
What types of candles do you offer?
At Rajasvi Decor, we offer a wide range of handcrafted, eco-friendly candles, including scented candles, decorative candles, soy wax candles, and personalized gift sets to elevate your home ambiance.
Are your candles made from natural ingredients?
Yes! We use high-quality, non-toxic ingredients such as soy wax, coconut wax, and beeswax with lead-free wicks and phthalate-free fragrances for a clean and long-lasting burn.
Do you offer customized or personalized candles?
Yes, we provide customized candles for special occasions, corporate gifting, and personal preferences. You can choose scents, engravings, and packaging. Please note that customized orders are non-returnable.
How long does shipping take?
Standard orders are processed within 2-3 business days and delivered within 5-7 business days across India.
Customized orders may take 7-10 business days for production and shipping.
What is your return policy?
We accept returns fcustomized unopened candles in their original packaging within 10-15 days of purchase. For detailed information, check our Return & Refund Policy.
Can I return a customized or sale item?
No, customized or personalized candles and discounted sale items are non-returnable and non-refundable.
What should I do if my candle arrives damaged or defective?
If your candle arrives damaged or defective, please email us at [email protected] within 2 days of delivery with clear photos of the damage. We will arrange for a replacement or full refund, including shipping costs.
How do I care for my candle for a longer burn?
To ensure the best burn experience:
- Trim the wick to 1/4 inch before each use.
- Allow the wax to melt evenly to prevent tunneling.
- Avoid burning for more than 4 hours at a time.
- Keep away from drafts, children, and pets.
Do you offer bulk or corporate gifting options?
Yes! We provide bulk and corporate gifting solutions with customized branding and packaging. For inquiries, email us at [email protected].
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order on our website or through the courier service’s portal.
Do you ship internationally?
Currently, we only ship across India, but we are working on expanding to international markets soon. Stay tuned for updates!
How can I contact customer support?
For any queries, feel free to reach us at:
📧 Email: [email protected]
📞 Phone: +91 85271 36941
📍 Business Hours: Monday to Saturday, 10 AM – 7 PM
