Refund and Returns Policy

At Rajasvi Decor, we take pride in crafting high-quality, hand-poured candles to enhance your space with warmth
and elegance. However, if you are not completely satisfied with your purchase, our return and refund policy is designed
to ensure a hassle-free experience.

Returns

1. Eligibility for Returns

• The candle must be unused, in its original packaging, and in the same condition as received.
• Returns must be initiated within 10-15 days of purchase.

2. Non-Returnable Items

• Customized or personalized candles (including engraved or custom scent selections).
• Items purchased on sale or with promotional discounts.

3. Return Process

• Initiate a Return: Email us at [email protected] with your order number and a brief description of the issue.
• Approval & Instructions: Once your return request is approved, we will provide return shipping instructions.
• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
  

Refunds

1. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.

2. Damaged or Defective Items

• If your candle arrives damaged or defective, please contact us within 2 days of delivery with clear photos of the damage. We will arrange for either a replacement or a full refund, including shipping costs.

At Rajasvi Decor, customer satisfaction is our priority. If you have any questions
regarding our Return & Refund Policy, feel free to
reach out to us at [email protected].

Let us know how we can help—your perfect candle experience starts here! ✨